Chit Chat and Small Talk

Definition/Purpose:  Conversation that is used to connect with the caller, to make your character “real” to the caller by sharing information about yourself, and to learn relative information about the caller. To Chit-Chat is to talk and tease/flirt.

 

You should not ask personal questions such as: his occupation, his marital status, if he has/how many children, his age, what he is wearing. Where he lives, the only exception, unless he asks where you are from first, only then will you ask the same.  Remember, you are never in the state that you work or live. Do not only ask questions during your conversation.  You must give input about your character or the subject matter that you are discussing as well.

 

How It Is Used:  Small talk begins in the introduction of the call, and continues throughout your call.  Small talk should be interlaced with all your tools.  You will need to implement Hot Statements and Chit-Chat.  When you chit-chat, though you are conversing about ordinary things you should tease and flirt occasionally throughout the call, so that your conversation will not become boring.

 

For additional call preparation:  Use the following lines to list 10 non-sexual topics for conversation:

 

Example:

(Chit-Chat topic) “I imagine it’s very cold in Vermont.

(Tease) The only thing that I’d want to do is snuggle under a warm blanket with you.

(Input) (Use caller’s name) I’ve never been to Vermont.

(Question) What do you do for fun there? (pause for caller’s response)

(Input) I have never skied before, but I am always willing to try just about anything!

 

For additional call preparation: Continue the aforementioned conversation.  Keep in mind that you should ask questions and give input that is relative to the conversation. You should include and earmark the following: chit-chat, tease, input, and questions.  You may introduce them in any order that is relevant to your conversation.