Always answer the phone in character and give the caller your character’s name: Example: “Hi, this is Cara. Who am I speaking with?” Make sure you take note of the caller’s name. WRITE IT DOWN! Make a Hot Statement/Tease at the start of the call, then redirect. The hot statement is done …
Category Archives: Call Training
Closing the Call
The close of your call involves a statement that “wraps up” the call, and lets the caller know that the call is going to end. Often callers will hang up after they have accomplished their objective; therefore, a strong close is necessary when given the opportunity. This is your opportunity to make a lasting, positive …
Fantasy Scenario
Definition/Purpose: The caller is calling for a fantasy experience. How It Is Used: The scenarios you create for your caller must be rich and full of detail. Use your five senses to make your scenes come alive. Do not be afraid to go to where your caller is, to bring him where you …
Questioning the Caller
Definition/Purpose: Questioning the caller is done for a two-fold reason, 1) To determine if the caller is enjoying the call 2) To see how aroused the caller is by listening to his voice (libido check if necessary) How It Is Used: Ask the caller if he is enjoying his fantasy, or whether he is …
Libido Check
Definition/Purpose: To ascertain how aroused the caller is, and to inhibit the ejaculation process. How It Is Used: The libido check should be used as often as necessary. Never make the caller feel guilty about touching his genitals. Make the caller feel comfortable by referring to his genitals in the vernacular used by the caller. …
Ego Stroking
Definition/Purpose: An ego-stroke is a sincere compliment. People like to be recognized by name and for their positive attributes. Ego stroking not only makes the caller feel good, but it also leaves a lasting impression on him, if it is executed well. How It Is Used: You must remember to stroke the caller’s ego …
Chit Chat and Small Talk
Definition/Purpose: Conversation that is used to connect with the caller, to make your character “real” to the caller by sharing information about yourself, and to learn relative information about the caller. To Chit-Chat is to talk and tease/flirt. You should not ask personal questions such as: his occupation, his marital status, if he has/how many …
Transitioning into the call
The transition into the body of your call is to tell the caller what you look like. Go past your profile picture and really paint a picture of yourself for the caller. If the caller can envision you standing in front of them, they will stay on the call longer. Do not give up your …
Inclusive Statements
Definition/Purpose: Questions/statements that are used to involve the caller in the conversation (using any of the 5 senses). These statements allow you to elicit a response from the caller that is more than one word; you do not want the caller to say just yes/no. How It Is Used: Inclusive statements should be first used …
GIVING GOOD PHONE, ONE CALL AT A TIME
HELLO, STRANGER! The phone rings, you clear your throat — now what? You never know who’s going to be on the other end, or how they expect to be pleased. A good phone sex operator knows the right questions to ask, as well as how to ask them. She’s playful, suggestive, and indirect. She’s so …