Starting your call with Hot Statements

Always answer the phone in character and give the caller your character’s name:   Example: “Hi, this is Cara. Who am I speaking with?” Make sure you take note of the caller’s name.  WRITE IT DOWN!     Make a Hot Statement/Tease at the start of the call, then redirect.  The hot statement is done …

Chit Chat and Small Talk

Definition/Purpose:  Conversation that is used to connect with the caller, to make your character “real” to the caller by sharing information about yourself, and to learn relative information about the caller. To Chit-Chat is to talk and tease/flirt.   You should not ask personal questions such as: his occupation, his marital status, if he has/how many …

Inclusive Statements

Definition/Purpose:  Questions/statements that are used to involve the caller in the conversation (using any of the 5 senses). These statements allow you to elicit a response from the caller that is more than one word; you do not want the caller to say just yes/no. How It Is Used:  Inclusive statements should be first used …

GIVING GOOD PHONE, ONE CALL AT A TIME

HELLO, STRANGER! The phone rings, you clear your throat — now what? You never know who’s going to be on the other end, or how they expect to be pleased.  A good phone sex operator knows the right questions to ask, as well as how to ask them.  She’s playful, suggestive, and indirect. She’s so …